CertChamp

Project Quality Management PMP Sample Questions

200 PMP 4th Edition Questions - Free 1630 PMP 4th Edition Questions PMP Exam Tips PMP Exam Preparation PMP Exam One Page Formula

Ads Get 35 contact hours online for PMP application

Project Quality Management is a group of processes necessary to ensure that the project will satisfy customer requirements.
Processes

There are following three processes which are part of Project Quality Management.

•Plan Quality
•Perform Quality Assuranc
•Perform Quality Control

Modern quality management complements project management. For example, both disciplines recognize the importance of:

Customer satisfaction: Understanding, evaluating, defining,and managing expectations so that customer requirements are met.
Prevention over inspection: The cost of preventing mistakes is generally much less than the cost of correcting them, as revealed by inspection.
Management responsibility: Success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed.
Continuous improvement: The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming.

Few Important points

The aim of quality is to ensure "Conformance to requirements" and "fitness for use".

Quality Policy defines the company goals and how to adhere to them.

Quality must be planned in and not inspected in. Prevention is more important than inspection.

In Just-In-Time (JIT) Quality, the amount of inventory is zero. The inputs are made available, just when they are required. This reduces the storage cost.

Deming suggested a process of Plan-Do-Check-Act to improve quality. According to Deming, each process should go through these steps to improve the quality.

Kaizen Theory : Apply continuous small improvements to reduce costs and ensure consistency.

Marginal Analysis : You compare the cost of incremental improvements against the increase in revenue made from quality improvements. Optimal quality is reached when cost of improvements equals the costs to achieve quality.

Rule of seven : In control charts, if there are seven points on one side of mean, then an assignable cause must be found.

Prevention vs. Inspection The cost of preventing mistakes/defects is much less than the cost of correcting them later when identified by inspection.

Pareto Diagram: A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause.

The process of Analogous Estimation involves looking at the history of past projects, and use them to make estimates.

The value of sigma of Normal Distribution are given below. These are important for the exam.

Normal Distribution Sigma values Sigma Percentage covered
One sigma 68.26%
Two sigma 95.46%
Three sigma 99.73%
Six sigma 99.99%


1. Plan Quality

2. Perform Quality Assurance

3. Perform Quality Control

These questions are randomly taken from certchamp PMP exam kit

Question - 25

You are the project manager for a big size project and quality is top priority for this project. You have devoted so much of the project time for planning. Why?
1.It is mandatory to allocate much time to planning for a project of this size and with this amount of quality
2.Quality is planned into the project and the planning requires time
3.Quality audits are part of the planning time
4.All of the above

Correct Answers are : 2
Explanation :
B is the correct answer.

Quality is planned into the project and the planning requires time.

Question - 26

You are the project manager and you meet with your project team to ensure the project is completed with no deviations from the project requirements.This is part of?
1.Quality Control
2.Quality assurance
3.Plan Quality
4.All of the above

Correct Answers are : 3
Explanation :
C is the correct answer.

Plan Quality should be completed prior to the work beginning and revisited as needed. Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 27

You are managing a project. This project must satisfy industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the level of quality. This process is called ________.
1.Quality Control
2.Quality assurance
3.Plan Quality
4.All of the above

Correct Answers are : 3
Explanation :
C is the correct answer.

Plan Quality: Identifying the quality standards that are relevant to the project and determining how to meet them.

Question - 72

3 sigma is equal to ______ percentage of fall between two control limits.
1.99.99%
2.99.73%
3.95.46%
4.68.26%

Correct Answers are : 2
Explanation :
B is the correct answer.

memorize 3 sigma = 95.73% 1 sigma = 68.26% 2 sigma = 95.46% 6 sigma = 99.99%